Desjardin guarantees the highest level of signing security by operating on a framework of audited processes and controls that protect your information from unauthorized access.
Desjardin S.A.S. respects your right to privacy. This policy explains how and for what purposes we use the information collected about you through our website. Please read this policy carefully. By using our website, you are agreeing to be bound by this policy.
This website (“Our Website") is operated by Desjardin S.A.S. We are headquartered in France with our registered office at 2, rue du Thillay , 95500 Gonesse Cedex France. We may collect your personal information in compliance with the applicable Data Protection Act ("General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679)").
This Policy together with Cookies Policy describe the types of personal information we collect about our customers and explains how we use, disclose, share and transfer the personal information and the choices available to our customers regarding our use of their information. In addition, we describe the measures we take to protect the security of the information and how you can contact us about our privacy practices. Please read this Policy carefully. If you do not want your personal information to be used in the way described in this Policy, we may not be able to respond to some of your requests.
We invite you to read this Policy regularly in order for you to be aware of any modifications made to it and of the collecting and processing conditions of your personal information.
If you have any questions about the policy, please get in touch with us using the following email address and we will do our best to answer your questions: firstname.lastname@example.org
We may collect your personal information in various ways including when you visit our stores, attend our events, view our online contents or use our mobile applications. Examples include when you register for our membership and/or loyalty program, before you place an online order, when you enter a contest or game, participate in an activity organised by us, through surveys, our apps and social media channels, subscribe to our e-mail newsletters, request a catalogue, join a limited-access premium site, sign up for an event and when you contact us by email or on the phone. We may also link and/or combine the information we collect about you on different devices used by you.
The types of personal information we may collect are the following:
Registration details (name, postal address, email address, mobile and/or other telephone number)
User name and password
Personal details (data of birth, gender, language preference etc.)
Your interests and experience about our products and products of similar nature
Payment information (payment card number, expiration date, authorisation number, security code, delivery address and billing address)
Purchase and transaction information (the kind and the number of products bought and returned)
Customer service information, customer service enquiries and comments and information exchanged with our customer service team
Photographs, videos, and other comments you provide
Contact information you provide about friends or other people you would like us to contact (name, delivery address, email address, mobile and/or other telephone number)
Location and geolocation data
Your data on the relevant social media platforms if you login to one of our sites using social login
Information about you from publicly available sources, including publicly available contents on social media platforms
Other information you provide to us as a result of your request for a specific product and/or service
Information we may obtain from our third party service providers
In addition we may pass your information onto one of our carefully selected business partners or to other carefully selected third parties to enable them to send you information which may be of interest to you. You can tell us to stop this at any time by sending an email to email@example.com.
Desjardin also collects certain information about your computer hardware and software using cookies and code which is embedded in the site. This information may include: your IP address, browser type, operating system, domain name, visits to pages on the site, the duration of individual page view, paths taken by visitors through the site, data on visitors' screen settings and referring web site addresses such as search engines, third party partners. This site visitation data is identified only by a unique ID number which means no single individual will be identifiable from the anonymised details that we collect for these purposes. You will remain anonymous to us unless you specifically choose to share information with us.
This information is used for the operation of the service, to maintain the quality of the service, and to provide us with general statistics regarding use of our website.
USE OF YOUR PERSONAL INFORMATION
Those purposes are the following:
In addition, through third party ad buying networks, such as search engines like Google, and social media like Facebook, we can target our advertisement and messages to users through demographic, interested-based and contextual means. The networks use the information regarding your online activities, either alone or in combination with other information we provide to them, to show you advertisements that may be tailored to your individual interests.
SHARING OF YOUR PERSONAL INFORMATION
We do not disclose or otherwise share your personal information we collect, except:
Google Analytics: https://support.google.com/analytics/answer/6004245?hl=en
Adobe Analytics: https://www.adobe.com/uk/privacy.html
We may share aggregated and/or anonymous information that does not identify you for our business purposes and the business purposes of our partners including the number of visitors to Our Website and the number of clicks on our advertisements and/or emails.
TRANSFERRING OF YOUR PERSONAL INFORMATION
Information we collected about you may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third party service providers, agents or business partners are located, including in other European Economic Area (“EEA”), Switzerland and United States for the purposes stated above. It may also be processed by staff operating outside of EEA and your country or stored outside EEA. All handling of your data and automated treatment and storage will be in compliance with the legal requirements of the European GDPR regulation.
INFORMATION STORAGE PERIOD
Unless stated otherwise, we will store your personal information for the period necessary to fulfill the purposes described above.
PROTECTING YOUR PERSONAL INFORMATION
We endeavour to have in place the appropriate technical and organisational measures to protect personal data you provide against accidental or unlawful destruction or accidental loss, alternation, unauthorised disclosure or access or use.
SOCIAL MEDIA AND USER GENERATED CONTENT
Some of our sites and apps allow users to submit their own content. Please note that any content submitted to one of our social platforms can be viewed by the public, and you should be cautious about providing certain personal information e.g. financial information, address details or health issues via these platforms. We are not responsible for any actions taken by other individuals if you post personal information on one of our social media platforms.
You may also ask us to remove your information from our mailing list and opt out of receiving any direct marketing communications from us by contacting us as indicated in the “Contact Us” section of this Privacy Notice or following the “Unsubscribe” link or opt-out instructions set out in our communications.
It may take a few days to process your opt-out request and you may continue to receive promotional or marketing emails during this time. Opting out of receiving direct marketing communications will not preclude us from sending you other types of non-promotional messages, such as emails confirming transactions.
If you want to opt out of any collection of location and/or geolocation data, you may do so by adjusting the settings on your device and/or the options below :
THIRD PARTY WEBSITES AND LINKS